My husband and I have our own bakery business. It's small, but it gets us by and we love it.
We always make a point to be kind and give individual attention to each of our customers.
The way its set up- since we're still in a rental space- is that we don't have wall and doorway connecting the kitchen to the shop. Just a counter. So everyone sees everything that we bake, but I have no problem with that.
Earlier today, a mother came in with her daughter. The kid must have been no more than 4 or 5 years old. The mother said that her daughter wants to see how cupcakes were made. My first thought was "Come on lady, you can't show your kid how to make cupcakes? That's a super simple home project." I didn't say that of course, and there was no one in the shop so I didn't mind showing her. So I walked around the counter and crouched down to eye level with the little girl and said "Okay, I'll show you!" Then, just to make conversation, I asked her "Why do you want to know how to make cupcakes?" The whole time I guess I had noticed, but didn't think much of it, but she was holding a doll or something close to her chest. After I asked her that, she got the biggest grin on her face and said "Because that's what Pinkie Pie does!" And then took her doll away from her chest and showed me. It was one of the MLP happy meal Pinkie Pie Toys.
Her mom laughed and said "Oh, she really loves My Little Pony. I guess one of the ponies is a baker."
I saw a once in a million year opportunity. Completely embarrass myself to make this child's day? Yep. Totally worth it.
I had been previously making cupcakes before they walked into the shop, so I had all of my ingredients out anyhoof. I showed her behind the counter and started singing, while pushing ingredients toward the middle of the table.
All you have to do is take a cup of flour, add it to the mix!
Now just take a little something sweet, not sour,
A bit of salt--just a pinch!
Baking these treats is such a cinch,
Add a teaspoon of vanilla!
Add a little more, and you count to four
And you never get your fill of--